Terms & Conditions

General Terms and Conditions of Business

“Paul Lazenby Design” is the trading name of Paul Lazenby, operating as a Sole Trader.

Our contact address is: 3 Forestgate, Haxby, York, YO32 2WT

If you need to contact us, please e-mail info@paullazenbydesign.com or call customer services on 07821 632 160 or 01904 750 007


Dealing with us:

By placing an Order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your Order.

Once we have confirmed the price and delivery of the goods, we will e-mail you again to confirm that we accept your order, at which time a Contract will be made between us.

In the event that the goods are not available, or that may we have made a pricing mistake, we will advise you accordingly. In such circumstances, you will not receive an e-mail confirming acceptance of your order, and no Contract will be made between us.

We will advise you of the estimated delivery date and you will have the option to cancel your order.


How to place order:

You may place an order with us by email or telephone.

You do not necessarily have to pay for your order at the time of placing it. However you will be protected by our cancellation policy and by the distance selling regulations which we will comply with, should you change your mind, or discover a problem after placing and/or paying for your order, or after receipt (See below for more details)


Goods which are built to order:

All our products are bespoke items and are subject to their own particular additional terms regarding payment and delivery/collection.


Payment Options:

Currently we offer two payment options.

  • Bank Transfer: Our Account details will be advised with our initial Invoice.
  • Cheque: The Payee details will be will be advised with our initial Invoice. Please post to our address as shown on the “Contact Us” page. We only accept Cheques drawn on British banks in GBP Sterling. Please allow a minimum of four working days for clearance when considering delivery dates.

When ordering products totalling more than £150 where a lead time is involved, a minimum deposit of 25% is required with order. An approximate completion date will be advised, for guidance only*.

Balance is payable when completion is imminent and before shipping. Balance must be paid within 14 days of notification that order is complete.

We reserve the right to make a charge for storage when holding orders 2 weeks after completed.


*Delivery lead time estimates: 

Due to the nature of our work, especially in constructing Loco Ashpans and Parts where many of these are made or assembled by hand, it is not always possible to give definite delivery dates, although we will always endeavour to complete an order as soon as possible.

For larger made to order items, such as certain Laser-cuts and assembled Loco parts, please allow up to 28 days for despatch.

If it is preferable to contact us to discuss options that may affect lead times etc. please feel free to call or email us before placing your order in case you may have any questions.


Delivery Options:

Delivery charges are based on the weight of items and the available options for shipping. Where more than one option and cost for shipping is available, you may select your preferred method.

PLD offers two ways of shipping your order.

  • Royal Mail First Class – ideal for smaller/less costly items.
  • Courier 24 hour, fully insured – for heavier/more valuable items.

If the goods are lost or damaged in transit, please let us know promptly, so that we can contact Royal Mail or the Carriers.


Cancellation and returns:
When we are at fault, our cancellation policy does not affect your Statutory Rights, if for example goods are faulty or incorrectly described.

Items exempt: 

Our cancellation policy does not apply to the following goods, which are exempt from the right to cancel or return your order.

Bespoke items manufactured/built to order, Locomotives and non-standard Laser-cut parts, or items made to Customer’s Specifications, except where subject to a manufacturing fault. In case of a manufacturing fault or damage during shipping, please contact us immediately to discuss a remedy.


Cancellation Rights:

Under the new Consumer Contracts Regulations, you can cancel your contract before delivery, and up to 14 days after delivery. The definition of ‘working day’ excludes Saturdays, Sundays and Public holidays. To do this, please e-mail us or write to us. We will refund your money, including the original postage charges, within 30 days of receiving the returned goods. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel after receiving the goods, you must return the goods to us at your own expense.

Note: You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value during shipping/postage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Our Goods Return policy or any warranty does not affect your Legal Rights.


Product Use:

The purchaser and/or user should satisfy themselves that the product is suitable for their particular circumstances, and we will not be held liable for any accident or damages arising from incorrect use.


Updates to these Terms & Conditions:

These terms were updated on 5th April 2015

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


Privacy Statement for Paul Lazenby Design

We do not share Customer details with any 3rd Parties whatsoever.


Policy Modifications:

We may update this Privacy Policy as and if required.